We’re not just coaches

Besides salon/spa specific business coaching with owners or managers, Your Coach offers a comprehensive range of other services that meet the needs of salons/spas and product companies.

Team training

Covering a range of subjects including:

  Client education … retailing with sincerity
  Goal setting … using the power of goals to enjoy success
  Generating a teamwork environment … win/win for all
  Salon/spa communication … affecting others with words
  Rebooking … the secret to a full appointment book
  What makes us different … the WOW factor
  To grow we must be prepared to change
  Exciting clients to have extra services
  Building a business within a business

Plus subjects prepared for specific needs.

Management training

The Your Coach ‘1 2 3 Management Programme’ is a three-part programme that is designed to be delivered in your salon/spa as part of your coaching hours. It covers the key areas that apply to the management of a successful beauty salon/spa. A statement of completion is given.

It is particularly appropriate for salon/spa managers/co-ordinators that need a little extra training to make them effective in a management role and can be delivered by phone as well as face-to-face.

Receptionist training

The receptionist in any salon/spa holds the key to the success of that salon/spa. Training and ongoing development for them is not a maybe it is a MUST. Where do you get receptionist training designed for a beauty/spa salon? Your Coach provides it.

Workshops/presentations

Your Coach is able to offer to companies, organisations and salons/spas who are holding conferences, weekend get-aways or team building exercises, a range of individually designed workshops/presentations.

Everyone’s needs are different and so each session is designed to meet the requirements of each client.

Mystery client surveys

A fantastic way to motivate and train your team while getting honest and reliable feedback from existing and new clients. Presented in a positive way so that every one is excited about taking part this always has the effect of lifting standards and focussing on consistent client service.

Facilitation of client
feedback evenings

A great way to receive open and honest feedback from existing clients. You arrange a number of clients and in consultation with Your Coach, agree on the type of information you would like to gather. Your Coach will then formulate the questions and agenda for the evening, which is held without you there to guarantee honest answers and information. A debrief and comprehensive report is provided after the event.

For more information contact any of the
Your Coach team.